American home shield
iOS
We were tasked with creating a clean and intuitive design for the American Home Shield mobile app, aimed at simplifying the process of requesting and managing home repair services. Collaborating closely with the Blue Label agency from NYC, we led the entire product design effort to transform user needs into a seamless digital experience.
By conducting thorough user research and leveraging comprehensive user feedback, our team designed an experience that efficiently guides homeowners through the service request process, from selecting the type of service needed to tracking the status of their request. The result is a user-friendly and efficient app that effectively meets the needs of American Home Shield customers.
Key achievements include:
Conducting in-depth user research to understand pain points and preferences.
Crafting an intuitive interface that streamlines the service request process.
Implementing real-time status tracking for transparency and reassurance.
Utilizing rapid prototyping to stress test and refine our ideas quickly.
Collaborating closely with American Home Shield's team to ensure seamless integration with their existing systems and workflows, enhancing compatibility and user adoption.